Terms & Conditions

Driver Group Australia Pty Ltd (trading as Driver Bus Lines and Driver Coastal)
Passenger Terms and Conditions:

• All passengers are required to wear seat belts in seat belt equipped vehicles. Driver Group Australia employees are not responsible for policing this requirement.
• All passengers are required to wear seat belts in seat belt equipped vehicles. Driver Group Australia employees are not responsible for policing this requirement.
• Parents, guardians or the client are required to ensure all children wear seat belts in seat belt equipped vehicles.
• Driver Group Australia vehicles with seat belts will have at least one child restraint anchor point.
• Infants travelling on a Public Day Tour (not charter) aged between 0-3 will be given an allocated seat and be seated in a Child Restraint Seat subject to availability. Child Restraint Seats will be available for hire or the customer may supply their own.
• Children aged 4-7 travelling on a Public Day Tour (not charter) must be seated in an allocated seat and wear a seat belt. Booster Seats are available as an option for hire. Children aged 4-7 must not travel in the first two rows of the coach on a Public Day Tour (not charter).
• Charter customers are responsible for the supply and installation of Child Restraint Seats. Child Restraint Seats are available for hire on Charters subject to limited availability.
• Driver Group Australia is not responsible for the installation and securing of children and child booster seats, capsules and child restraints. Parents, guardians or the client are responsible to cross check the installation and security of all child restraint and booster seats.
• Driver Group Australia drivers are not responsible for the behaviour and safety of children when not accompanied by a parent or guardian. Driver Group Australia bus and coach drivers are responsible for the safe operation of the vehicle as their primary focus.
• Where a wheel chair lift is fitted, Driver Group Australia is responsible for the operation of the wheel chair lift or ramp. Driver Group Australia wheel chair accessible vehicles will have generic anchor points and straps for use. Driver Group Australia is not responsible for the anchoring of the wheel chair. Driver Group Australia employees will assist in anchoring wheel chairs but the parent, guardian, supervisor or client is responsible for the anchoring.
• No illicit drugs or alcohol is to be consumed on any Driver Group Australia vehicle.
• Smoking is not permitted on any Driver Group Australia vehicle.
• Driver Group Australia reserve the right to eject any passengers behaving in an inappropriate, offensive, intoxicated or destructive manner from the vehicle or stop the vehicle until the situation is resolved. This may include requesting Police to attend.
• Passengers and Clients are responsible for any damage caused to the vehicle as a direct result of your booking. Examples include vandalism, excessive vehicle cleaning due to food or beverage spillage and breakage of interior or exterior fittings.
• Driver Group Australia is not responsible for any damage or soiling of luggage. Driver Group Australia will exercise all care when loading and unloading luggage.
• Driver Group Australia employees may request assistance in loading or unloading any luggage items.
• Driver Group Australia is not responsible for any property left or thought to be left on a Driver Group Australia vehicle. Driver Group Australia will endeavour to search each vehicle at least daily for lost property and store it at the depot office for a minimum 48 hours. Driver Group Australia reserves the right to dispose of or destroy any lost property after this time.
• Any lost property found must be collected from a Driver Group Australia depot within 48 hours.
• Driver Group Australia does not guarantee the security of any lost property.

Driver Group Australia Pty Ltd (trading as Driver Bus Lines and Driver Coastal)
Charter Booking Terms and Conditions:

• Driver Group Australia will issue confirmations for all bookings. Customers are advised to check all details thoroughly. Bookings are not confirmed until a confirmation is issued.
• Customers must specify if seat belts are required at the time of booking.
• Full payment is required for all non-account customers prior to travel.
• Driver Group Australia may at its sole discretion charge cancelation fees.
• Driver Group Australia may at its sole discretion require a payment of a deposit.
• Full payment for account customers is required within 30 days of the end of the month the charter is performed. Driver Group Australia will send invoices immediately after month end.
• Driver Group Australia may at its sole discretion apply surcharges to bookings at its sole discretion. These will be clearly outlined contained in the price on the confirmation.
• Changes to any booking with less than 24 hours’ notice are not guaranteed.
• Fuel levies maybe applied at Driver Group Australia sole discretion.